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Companies on trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of trustpilot.
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The trustpilot Experience ★
Anyone can write a trustpilot review. People who write reviews can share real experiences and help other customers make better decisions.
Companies can ask for reviews via automatic invitations. Verified reviews help customers understand genuine experiences.
We use platform checks and moderation rules to discourage fake, misleading, or spam reviews.
Reviews are displayed in a clear order so visitors can understand recent customer experiences.
Useful reviews explain what happened, what went well, and what could be improved.
Reviewer checks can help improve review quality and make feedback more useful for customers.
Review collection should be fair and balanced. Selective review requests can create misleading ratings.